Service Delivery Manager - Pune | Mumbai | Bangalore 9 to 12 Years

Capgemini

5 - 10 years

Mumbai

Posted: 11/19/2024

Job Description

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.

Job Description
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.Job Description - C2Capgemini is Looking for Service Delivery Manager who can be able to Manage Salesforce CRM ProjectsSuccessfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA Experienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds) Management and be aware of KM processes that are necessary to effectively manage RUNResponsible for proactive monitoring and ensuring high availability of salesforce applications Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change ManagementResponsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.Responsible for Weekly/Monthly SLA tracking and reporting Must be able to drive Major Incident management process Ensure minimizing all backlogs of issues reported from productionShould have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage "Equal Opportunities at frogFrog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

About Company

Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.

Services you might be interested in

One-Shot Campaign

Reach out to ideal employees in one shot!

The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).

Know more